A friend just wrote to me “lack of communication is the downfall of our society.”
If I charge a no show fee, it’s precisely because of this…we are not here to make an extra $100 per person for no shows /cancellations. In fact, I receive gracious emails and phone calls all the time regarding the policy. Quite simply…I rarely need to use this function. When guests no show, or hang up on me when I call to see if they are en route, or cancel in a time frame where we cannot rebook the empty seats then it becomes a problem.
This morning I arrived to an irate voicemail, screaming “who do you people think you are charging me $200 for a reservation I didn’t even MAKE?! I’m gonna get that money back one way or another.”
PSA: The best way to do that is probably to act like an adult and not a child having an unhinged temper tantrum. ‘Hey, can someone call me back regarding this’ works just fine. Use your words, sir.
Your refund has been initiated. And I hope your day gets better from here on out…